SALESFORCE SUPPORT
Support while you work
Overview
Cloud Pacific offers ongoing Salesforce support services to clients for a set monthly retainer. The service allows clients to request new features, feature updates, and bug resolutions from Cloud Pacific which are then defined, added to the customer roadmap, and scheduled for development. The service allows for critical-impact issues to get quick responses and fast resolutions. Included in our Managed Services package:
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Ongoing enhancements
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Strategic planning
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Salesforce optimization
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Integration updates
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Data management
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Development & automation
SALESFORCE OFF-HOUR SUPPORT
Support while you sleep
Overview
The Salesforce Off-Hour Support service package includes everything in the Salesforce Support service package, but is tailored to support companies in the mainland United States outside normal business hours including late night hours, weekends, and holidays. When your in-house Salesforce support team leaves for the day, our off-hour Salesforce support team takes over, triaging and resolving tier-1 tickets, logging tickets, and escalating critical problems..